3jlr Privacy Policy

3jlr is an online casino and sports betting platform operated for the Philippine market at 3jlr.app. In the course of providing our services — account registration, game access, payment processing, customer support, and regulatory compliance — we necessarily collect and process personal data about our users.

We take this responsibility seriously. 3jlr is committed to handling your personal data with transparency, care, and respect for your rights as a Philippine resident. Our data practices are designed to be consistent with applicable Philippine data protection legislation and the requirements of PAGCOR as the relevant regulatory authority.

This Privacy Policy applies to all personal data processed by 3jlr in connection with your use of 3jlr.app, including data collected through account registration, deposits, gameplay, customer support interactions, and the 3jlr website itself. It does not apply to third-party services, game providers, or payment processors, each of which operates under its own privacy framework.

3jlr collects the categories of personal data described below. We collect only what is necessary for the specified purposes and do not seek to collect data beyond those needs.

3jlr collects personal data through the following channels:

Data you provide directly to 3jlr through the account registration process, KYC verification submission, deposit and withdrawal forms, responsible gaming tool configuration, customer support interactions, and any surveys or feedback forms.

Data collected automatically when you access and use 3jlr.app, including technical data generated by your device and browser (IP address, device identifiers, session data), gameplay data generated through your interaction with platform games and betting markets, and cookies and similar tracking technologies as described in Section 9.

In limited circumstances, 3jlr may receive personal data from third parties, including payment processors (transaction confirmation and status data), identity verification service providers (document authenticity results), and fraud prevention services (risk scoring data). Data received from third parties is handled with the same standards as directly collected data.

3jlr processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your 3jlr player account, including authentication, balance management, and account security;
• Service delivery: Providing access to games, processing bets, delivering live dealer services, running bingo sessions, and processing sports betting markets;
• Payment processing: Facilitating deposits and withdrawals via GCash, Maya, bank transfer, and other accepted Philippine payment channels; verifying payment method ownership;
• Identity and age verification: Conducting KYC checks to confirm identity and verify that users meet the 21+ age requirement mandated by PAGCOR;
• Regulatory compliance: Meeting obligations under PAGCOR licensing requirements, Philippine AML legislation, and other applicable regulatory frameworks;
• Fraud prevention and security: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, and other forms of platform abuse;
• Responsible gaming: Monitoring gaming activity patterns to identify potential problem gambling indicators and to administer responsible gaming tools including deposit limits and self-exclusion;
• Customer support: Responding to inquiries, resolving disputes, investigating complaints, and providing assistance with account and payment issues;
• Platform improvement: Analyzing aggregated, anonymized usage data to improve platform performance, game selection, and user experience;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to marketing communications.

3jlr processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and manage your account, deliver gaming services, and process payments pursuant to the agreement between you and 3jlr under our Terms & Conditions;
• Legal obligation: Processing required to comply with PAGCOR regulations, Philippine AML legislation, and other applicable legal requirements — including KYC verification, transaction reporting, and record-keeping obligations;
• Legitimate interests: Processing carried out for 3jlr's legitimate business interests where those interests are not overridden by your data protection rights — including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics;
• Consent: Processing based on your explicit consent, primarily in relation to optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3jlr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:

3jlr engages third-party service providers who process personal data on our behalf as data processors. These include payment processing partners (GCash / Maya / banking partners), identity verification service providers, cloud infrastructure providers, anti-fraud and risk management services, and customer support platform providers. All service providers are bound by data processing agreements requiring them to handle personal data in accordance with applicable law and 3jlr's instructions.

Certain technical data — including player session identifiers — is shared with licensed game content providers (such as JILI, PG Soft, Pragmatic Play, and similar providers) solely for the purpose of delivering game content and settling game outcomes. Game providers do not receive your identity documents or financial account details.

3jlr will disclose personal data to PAGCOR, law enforcement agencies, courts, and other government authorities when required to do so by law, court order, regulatory directive, or in connection with the investigation of criminal activity including fraud and money laundering. We will endeavour to notify you of such disclosure where legally permitted to do so.

In the event of a merger, acquisition, restructuring, or sale of assets involving 3jlr, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections. Users will be notified of any such transfer and any material change to how their data is processed.

3jlr implements technical and organizational security measures proportionate to the sensitivity of the personal data we hold, including:

• TLS 1.3 / 256-bit SSL encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields at rest within our databases;
• Access controls limiting employee and contractor access to personal data on a need-to-know basis;
• Multi-factor authentication for administrative access to systems holding personal data;
• Regular security assessments and vulnerability scanning of platform infrastructure;
• Session management controls including automatic timeout of inactive sessions;
• Logging and monitoring of access to personal data systems to detect unauthorized activity.

While 3jlr takes appropriate measures to protect your personal data, no system is entirely immune to security risk. In the event of a data breach that is likely to result in significant harm to affected individuals, 3jlr will notify affected Players and relevant authorities in accordance with applicable law as promptly as practicable.

3jlr retains personal data for as long as necessary for the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Personal data is retained for the duration of your active 3jlr account relationship;
• Closed accounts — regulatory minimum: Following account closure, identity documents, transaction records, and KYC data are retained for a minimum period as required by PAGCOR regulations and Philippine AML legislation (typically five to seven years from the date of the last transaction or account closure, whichever is later);
• Dispute and legal hold data: Where personal data is relevant to an active dispute, investigation, or legal proceeding, it will be retained until final resolution;
• Marketing data: Personal data used solely for marketing communications is retained until you withdraw consent or request deletion, whichever occurs first;
• Technical and log data: Server logs and technical data are typically retained for up to 12 months unless required for longer periods for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data.

3jlr uses cookies and similar technologies on 3jlr.app to support platform functionality, security, and performance. The categories of cookies used are as follows:

These cookies are essential for the 3jlr platform to function. They enable core capabilities such as session management (keeping you logged in during an active session), shopping cart functionality for the deposit flow, and security features including CSRF protection. These cookies cannot be disabled without impacting platform usability.

Functional cookies remember your preferences — such as your preferred game lobby view, language settings, and other customizations — to improve your experience on subsequent visits. They do not track your activity for advertising purposes.

3jlr uses aggregated, anonymized analytics to understand how players use the platform — which pages are most visited, where users encounter issues, and how navigation flows are performing. This data does not identify individuals and is used solely to improve the platform.

Certain cookies and device fingerprinting technologies are used specifically for fraud detection and account security — identifying suspicious login attempts, detecting automated bot activity, and verifying that account logins originate from recognized devices.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use 3jlr. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your experience.

Subject to applicable Philippine law and our regulatory obligations, you have the following rights with respect to your personal data held by 3jlr:

3jlr is strictly an adult platform. Access and use is limited to persons aged 21 years and above, in compliance with PAGCOR regulations applicable to real-money online gaming in the Philippines.

3jlr does not knowingly collect personal data from individuals under the age of 21. If we discover that a person under 21 has registered an account or provided personal data, the account will be immediately closed, all balances returned where lawfully possible, and associated personal data deleted from our systems.

If you believe that a person under 21 has created a 3jlr account or submitted their data to the Platform, please notify us immediately via live chat so we can investigate and take appropriate action.

3jlr may send you promotional communications about bonuses, new games, platform features, and special events. Marketing communications are sent only to Players who have opted in to receive them — either at the time of registration or subsequently through Account Settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in Account Settings;
• Contacting 3jlr support via live chat and requesting removal from marketing lists.

Opting out of marketing communications does not affect transactional communications — such as deposit confirmations, withdrawal notifications, responsible gaming alerts, and account security messages — which are sent regardless of marketing preferences as they are necessary for account management.

The 3jlr platform may contain references to or integrations with third-party services — including payment platforms such as GCash and Maya, and game content providers. These third parties operate their own privacy policies, which govern their processing of your data independently of 3jlr.

When you interact with a third-party payment platform to complete a deposit or withdrawal, you are engaging with that platform directly and their privacy practices apply to that interaction. 3jlr is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party platforms you use in connection with 3jlr transactions.

3jlr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The "Last updated" date at the top of this page indicates when the current version took effect.

Material changes to this Privacy Policy — those that affect your rights or how we process your data in a significant way — will be communicated to registered Players via SMS notification to the registered mobile number or through a prominent notice displayed on the 3jlr platform at first login following the update.

Continued use of the 3jlr platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with an updated Privacy Policy, you should cease using 3jlr and may request account closure per the process described in our Terms & Conditions.

For any privacy-related inquiries, data subject rights requests, or concerns about how 3jlr processes your personal data, please contact us through the following channels:

For responsible gaming requests including self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of 3jlr, please refer to our Terms & Conditions.